سياسة الخصوصية

Terms and Conditions | Castle Advanced for Safety Equipment Store

Welcome to Castle Advanced for Safety Equipment Store, owned by Castle Advanced for Safety Equipment Establishment, registered under Commercial Registration No. (4030260850).

Important Notice: Your use of this website, or the completion of any purchase through it, constitutes your explicit, legally binding, and complete agreement to all the terms and conditions outlined below.

1. Definitions

  • The Store: Castle Advanced for Safety Equipment Store and its electronic platform.

  • The Customer: Any natural or legal person who browses the website, uses the services, or purchases products through it.

  • The Agreement: These current Terms and Conditions, in addition to the Privacy Policy, Return and Exchange Policy, and any other policies published on the Store.

2. Eligibility for Use

The user acknowledges that they possess the full legal capacity to enter into contracts (having reached the legal age of majority), or that they are using the Store under the direct supervision and approval of their legal guardian or legal representative.

3. Products and Services

  • The Store provides specialized products and services in safety, firefighting, and occupational protection.

  • The Store reserves the full right to update, modify, or discontinue any product or service at any time without prior notice.

  • It is the customer's responsibility to ensure that the product matches the technical specifications required for their project or facility prior to purchase.

4. Pricing and Payment

  • All displayed prices are in Saudi Riyals (SAR) and include the Value Added Tax (VAT) at the rate of 15% unless explicitly stated otherwise.

  • Payment must be made exclusively through the approved, secure electronic payment methods available within the Store.

  • The Store reserves the right to cancel an order and correct any unintentional pricing error that occurs due to a technical glitch or human error, with the Store committing to refund the paid amounts to the customer.

5. Orders and Delivery

  • Orders are processed and shipped within the timeframes specified to the customer during the purchase process.

  • The Store disclaims any liability for shipping delays resulting from circumstances beyond its control, force majeure, or conditions related to third-party shipping companies.

  • Customer's Responsibility: The customer bears full legal and financial responsibility for the accuracy of the address, mobile number, and email data entered.

6. Exchange and Return

All order cancellations, exchanges, or returns are subject to the terms and conditions specified in the [Return and Exchange Policy] published independently on the Store, which is considered an integral part of this Agreement.

7. Intellectual Property

All content, logos, images, designs, texts, software, and trademarks displayed on the Store are the exclusive property of Castle Advanced for Safety Equipment Establishment or are licensed for its use. It is strictly prohibited to copy, republish, or use them commercially without obtaining prior written consent.

8. Privacy and Data Confidentiality

The Store is committed to the highest standards of protection and security to safeguard customers' personal data. This data is handled and processed in accordance with the approved [Privacy Policy] on the website, which complies with the Personal Data Protection Law in the Kingdom.

9. Limitation of Liability

  • The Store strives to provide accurate information and high-quality products.

  • The Store bears no liability for any damages, losses, or injuries (direct or indirect) resulting from the misuse of products, incorrect installation, or use that violates the technical manuals and safety guidelines.

10. Amendments and Updates

The Store reserves the absolute right to amend, update, or change these Terms and Conditions at any time it deems appropriate. These amendments become effective and enforceable immediately upon their publication on the website, and the customer's continued use of the website after such amendment constitutes an implicit approval of them.

11. Applicable Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia (specifically the E-Commerce Law and the Anti-Cybercrime Law). In the event of any dispute—God forbid—arising from this Agreement, it shall be adjudicated exclusively before the competent judicial authorities and courts in the city of Jeddah.

Last Updated: June 2026

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